Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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chroma601
Level 8

Spectrum app defaults to closed captions on.

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Every time I start Spectrum, I have to turn off the closed captions. I have been unable to locate anywhere in the app or in Roku setup that would allow me set captions off as default. 

 

Help appreciated!

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Spectrum app defaults to closed captions on.

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@chroma601

Thanks for the post.

To toggle closed captions through Roku, you can go to Settings > Accessibility > Captions.

For more detailed information about closed captions, visit our Support page here: How do I enable closed captioning?

If you need further assistance with controlling features and functionality specifically with the Spectrum channel, 

you'll want to contact Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spectrum support here: https://www.spectrum.net/support/
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Spectrum app defaults to closed captions on.

Jump to solution

@chroma601

Thanks for the post.

To toggle closed captions through Roku, you can go to Settings > Accessibility > Captions.

For more detailed information about closed captions, visit our Support page here: How do I enable closed captioning?

If you need further assistance with controlling features and functionality specifically with the Spectrum channel, 

you'll want to contact Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spectrum support here: https://www.spectrum.net/support/
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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chroma601
Level 8

Re: Spectrum app defaults to closed captions on.

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Thanks Danny, been there, done that. But every time I start the app the captions are enabled again.

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