Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Spectrum app channels

Within the Spectrum app, the channels I normally have access to are not working. The error message that comes up says "Unable to Complete Request; We're sorry something didn't work right. Please restart your Roku device and try again." I have done this several times and nothing changes. 

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Roku Employee
Roku Employee

Re: Spectrum app channels

Hi @briananv17,

Thanks for reaching out to the Roku community, I understand that you are experiencing an error message when trying to access Spectrum TV.

We recommend contacting Spectrum directly to follow up for more help. They’ll be able to best assist with any issues and functionality inquiries.  Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spectrum TV support here:

Thanks for your patience regarding this issue.


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