Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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briananv17
Level 7

Spectrum app channels

Within the Spectrum app, the channels I normally have access to are not working. The error message that comes up says "Unable to Complete Request; We're sorry something didn't work right. Please restart your Roku device and try again." I have done this several times and nothing changes. 

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4 REPLIES 4\
RokuMary-F
Roku Employee
Roku Employee

Re: Spectrum app channels

Hi @briananv17,

Thanks for reaching out to the Roku community, I understand that you are experiencing an error message when trying to access Spectrum TV.

We recommend contacting Spectrum directly to follow up for more help. They’ll be able to best assist with any issues and functionality inquiries.  Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spectrum TV support here: 
https://www.spectrum.net/support/category/tv/

Thanks for your patience regarding this issue.

Mary

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betweenkansas
Level 7

Re: Spectrum app channels

I am getting this error "Unable to complete request" when trying to watch something (anything and everything) I have recorded on the Spectrum App.  I did contact Spectrum.  They said they could not do anything b/c Roku was no longer supporting the Spectrum App.

 

I am very frustrated b/c I bought 3 Roku's (one for each TV) and subsequently one for my mom before I learned that Roku was not continuing w/ the Spectrum app, which if I would have known, I would have never bought the Roku's in the first place.  While I have enjoyed them (up until this point), I am frustrated that no one seems to be able to help me find a solution, and I can't reach anyone at Roku to say as a continuing customer to please reconsider this action.  

Both companies are playing the blame game, and bottom line is that I am a repeated customer who is stuck.

I would really like to talk to someone from ROKU, but am disappointed that they aren't offering technical support.

Please help,

 

K

P.S.  I tried to post earlier, but I think it deleted b/c I wasn't signed in, so if this is repetitive, please keep this one.

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Elkepelka
Level 7

Re: Spectrum app channels

Did you ever get it fixed?  I'm having same problem

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RokuKariza-D
Roku Employee
Roku Employee

Re: Spectrum app channels

Hello @Elkepelka

Thanks for the post.

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

However, if the issue persists even after attempting the suggestion above, I'd recommend following @RokuMary-F's post above. 


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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