Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Spectrum TV channel app crashing when selecting On Demand
Odd one here:
This totally used to work, but the Spectrum TV channel app now crashes/force closes/goes back to Roku main menu (no error) whenever I try to select On Demand from the channel app's main menu. The rest of the channel app works fine (live TV, starting a show from the beginning (which uses on demand), My Library (which also pulls from previously watched on demand), etc.).
I have 3 Roku devices (2016 Ultra, 2017 Ultra, and Premiere+), and the same issue happens on all 3. This was working as early as a few days ago on my Premiere+ (hadn't yet tried on either Ultra at the time). I at first thought it was a problem with one of my units until I tried all 3. I assume/hope the problem is on Spectrum and/or Roku's end and fixable.
Just wondering if anyone else is experiencing anything similar.
-Remove/reload Spectrum TV channel app (with a Reset in-between) -Reset -Factory Reset -Factory Reset, unlinked device and linked to fresh/new account (so that all of my channel apps wouldn't automatically download to the unit)
Does anyone know whom I should contact to report this bug?
Thanks, optikhog. My current workaround is to go to https://watch.spectrum.net/ondemand/networks via a web browser, then add whatever I want to watch to "Watch Later." The shows will then appear under My Library > Watchlist in the Spectrum TV channel app and seem to play fine.