Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Spectrum TV app not found on onn Roku TV.

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I've searched on the Roku TV "nothing found" searched spectrum, they have a video showing how to search but still "Nothing found" I've added the channel from my phone in the channel store, turned off the TV, nothing. I've unplugged the TV, nothing, I've accessed the channel store, nothing!  

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Level 21

Re: Spectrum TV app not found on onn Roku TV.

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You can add a channel via the web site, but if it's not supported by a particular device it won't appear on the home screen. Since it's not appearing, that's the likely reason.

From everything I've seen here about the Spectrum channel, you aren't missing anything. It sounds like a terribly written channel.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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Level 21

Re: Spectrum TV app not found on onn Roku TV.

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You can add a channel via the web site, but if it's not supported by a particular device it won't appear on the home screen. Since it's not appearing, that's the likely reason.

From everything I've seen here about the Spectrum channel, you aren't missing anything. It sounds like a terribly written channel.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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Re: Spectrum TV app not found on onn Roku TV.

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I had the app on the roku, deleted the app to change it to a new account at a new residence and now the app is not available in the same region/zip code anymore? Red error code reads: "The channel code provided is associated with a channel not available in your region." I literally was just watching it and deleted it to allow me to view all the channels on the home network and now I can't even find the app. I tried to add it on the website and this is the error that it continues to give me.

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Level 21

Re: Spectrum TV app not found on onn Roku TV.

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@sreisinger1983 wrote:

I had the app on the roku, deleted the app to change it to a new account at a new residence and now the app is not available in the same region/zip code anymore? Red error code reads: "The channel code provided is associated with a channel not available in your region." I literally was just watching it and deleted it to allow me to view all the channels on the home network and now I can't even find the app. I tried to add it on the website and this is the error that it continues to give me.


You'll have to ask Spectrum. They have the only control over where their channel is available on Roku devices. Roku themselves have no control of it, and cannot override the developer settings. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Re: Spectrum TV app not found on onn Roku TV.

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Copy that. Thank you for the reply.

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Level 7

Re: Spectrum TV app not found on onn Roku TV.

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Having the same issue. Is it just not in the onn Ruku TV? Can. Anyone answer this question

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Level 21

Re: Spectrum TV app not found on onn Roku TV.

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@Asreed14 wrote:

Having the same issue. Is it just not in the onn Ruku TV? Can. Anyone answer this question


Already answered above. If Spectrum didn't list the Onn TV as supported in their channel coding, you can't add it. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Spectrum TV app not found on onn Roku TV.

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Just spoke with Spectrum. The contract with Ruku ended today and has not been renewed yet. The Spectrum TV has been removed from the app store on Ruku products at this time. If you have a RUku device with Spectrum TV don't delete it. It continue to will work as long as you have it downloaded before today. Hopefully they renew this contract because we just got these TVs with the black friday sales and need to be able to connect to Spectrum TV.

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Level 21

Re: Spectrum TV app not found on onn Roku TV.

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@Asreed14 wrote:

Just spoke with Spectrum. The contract with Ruku ended today and has not been renewed yet. The Spectrum TV has been removed from the app store on Ruku products at this time. If you have a RUku device with Spectrum TV don't delete it. It continue to will work as long as you have it downloaded before today. Hopefully they renew this contract because we just got these TVs with the black friday sales and need to be able to connect to Spectrum TV.


Great information, thanks. Hopefully for you all it's just a paperwork exercise and they resolve it first thing Monday. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

Re: Spectrum TV app not found on onn Roku TV.

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Thank you for the information! I hope they actually sign back on as well. I literally went out a few months ago and bought 5 roku devices to put on my TV’s because we used there app for the tv so we don’t have to pay extra for the cable boxes. Unfortunately I’m only getting channels you would get if you were not connected to your home network. I only deleted it from one of the devices but hoping they resign with Roku. Thank you again for the info!

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