Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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neomosh
Level 7

Spectrum TV App - Missing Channels

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I use the Spectrum TV app, which is no longer supported by Roku. It is my understanding that as lonspectrumg as I don't delete the app from the Roku device it should function normally.

  • The issue is that I added channels to my Spectrum service after they stopped supporting the Spectrum TV app on Roku.  Those channels that were added are missing.  
    • Each time I start the app it runs a check on my service.  The channels still do not appear.
    • When I try to logout and back in to the app I get an error saying the app is no longer supported by Roku.  It logs into my Spectrum account automatically so I just need to close and reopen the app to continue use.
    • All channels are visible on PC and Xbox (which are still supported by Spectrum)

I spoke with a Spectrum rep and they stated that the channels should still appear on the Roku device since I have not deleted the Spectrum TV app.  

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RokuDanny-R
Roku Employee
Roku Employee

Re: Spectrum TV App - Missing Channels

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@neomosh

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spectrum support here: https://www.spectrum.net/support/
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Spectrum TV App - Missing Channels

Jump to solution

@neomosh

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spectrum support here: https://www.spectrum.net/support/
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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