Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Spectrum Log In Upper/Lower Case Letters

When logging into Spectrum app there isn't a way to access both Upper and Lower case letters. Which means I can't enter my password to log in.  I spoke with Spectrum and they said this is an issue that Roku needs to resolve. Thank you.

0 Kudos
4 Replies
Highlighted
Level 14

Re: Spectrum Log In Upper/Lower Case Letters

There seem to be several different keyboard designs. Look for either an up-arrow, or a 'key' that shows "ABC" or "abc".

0 Kudos
Highlighted
Level 7

Re: Spectrum Log In Upper/Lower Case Letters

I’ve looked for both of those options and neither are available for me. There’s only lowercase letter button and no arrow to make uppercase. Thanks 

0 Kudos
Highlighted
Level 16

Re: Spectrum Log In Upper/Lower Case Letters

You can also try pressing * on the remote to see if that switches to uppercase.  It works sometimes.

0 Kudos
Highlighted
Level 7

Re: Spectrum Log In Upper/Lower Case Letters

Thanks, I just tried that and it didn’t work. 

0 Kudos