Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
KG2
Reel Rookie

Spectrum Log In Upper/Lower Case Letters

Jump to solution

When logging into Spectrum app there isn't a way to access both Upper and Lower case letters. Which means I can't enter my password to log in.  I spoke with Spectrum and they said this is an issue that Roku needs to resolve. Thank you.

0 Kudos
1 Solution

Accepted Solutions

Re: Spectrum Log In Upper/Lower Case Letters

Jump to solution

go to a letter and arrow up above the letter for capital.

View solution in original post

15 REPLIES 15
andyross
Roku Guru

Re: Spectrum Log In Upper/Lower Case Letters

Jump to solution

There seem to be several different keyboard designs. Look for either an up-arrow, or a 'key' that shows "ABC" or "abc".

0 Kudos
KG2
Reel Rookie

Re: Spectrum Log In Upper/Lower Case Letters

Jump to solution

I’ve looked for both of those options and neither are available for me. There’s only lowercase letter button and no arrow to make uppercase. Thanks 

0 Kudos
renojim
Community Streaming Expert

Re: Spectrum Log In Upper/Lower Case Letters

Jump to solution

You can also try pressing * on the remote to see if that switches to uppercase.  It works sometimes.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
KG2
Reel Rookie

Re: Spectrum Log In Upper/Lower Case Letters

Jump to solution

Thanks, I just tried that and it didn’t work. 

0 Kudos
JulesFish
Newbie

Re: Spectrum Log In Upper/Lower Case Letters

Jump to solution

Yup. I've just run into the same issue. Infuriating! Anyone find a fix yet?

0 Kudos
renojim
Community Streaming Expert

Re: Spectrum Log In Upper/Lower Case Letters

Jump to solution

Can you post a picture of the on-screen keyboard?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
tnflournoy
Newbie

Re: Spectrum Log In Upper/Lower Case Letters

Jump to solution

When you are hovered over the letter there will be a pop up that opens right above that letter. The pop up should be the capital version of that letter. Hit the arrow up button and that should allow you to select the upper case version of that letter.

Rolara
Reel Rookie

Re: Spectrum Log In Upper/Lower Case Letters

Jump to solution

It worked!  Thank you!

0 Kudos
crommex
Newbie

Re: Spectrum Log In Upper/Lower Case Letters

Jump to solution

Mine is stuck on all caps so I can’t log it either

0 Kudos