Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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KG2
Level 7

Spectrum Log In Upper/Lower Case Letters

When logging into Spectrum app there isn't a way to access both Upper and Lower case letters. Which means I can't enter my password to log in.  I spoke with Spectrum and they said this is an issue that Roku needs to resolve. Thank you.

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9 REPLIES 9\
andyross
Level 16

Re: Spectrum Log In Upper/Lower Case Letters

There seem to be several different keyboard designs. Look for either an up-arrow, or a 'key' that shows "ABC" or "abc".

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KG2
Level 7

Re: Spectrum Log In Upper/Lower Case Letters

I’ve looked for both of those options and neither are available for me. There’s only lowercase letter button and no arrow to make uppercase. Thanks 

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renojim
Community Streaming Expert

Re: Spectrum Log In Upper/Lower Case Letters

You can also try pressing * on the remote to see if that switches to uppercase.  It works sometimes.

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KG2
Level 7

Re: Spectrum Log In Upper/Lower Case Letters

Thanks, I just tried that and it didn’t work. 

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JulesFish
Level 7

Re: Spectrum Log In Upper/Lower Case Letters

Yup. I've just run into the same issue. Infuriating! Anyone find a fix yet?

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renojim
Community Streaming Expert

Re: Spectrum Log In Upper/Lower Case Letters

Can you post a picture of the on-screen keyboard?

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tnflournoy
Level 7

Re: Spectrum Log In Upper/Lower Case Letters

When you are hovered over the letter there will be a pop up that opens right above that letter. The pop up should be the capital version of that letter. Hit the arrow up button and that should allow you to select the upper case version of that letter.

Rolara
Level 7

Re: Spectrum Log In Upper/Lower Case Letters

It worked!  Thank you!

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crommex
Level 7

Re: Spectrum Log In Upper/Lower Case Letters

Mine is stuck on all caps so I can’t log it either

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