Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Spectrum Choice Channel Guide All Screwed Up When Viewing Through Roku

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Spectrum Choice Channel Guide was fine with and without using the Roku for about 2 months after Roku purchase.  Then, about a month ago the Spectrum Channel Guide became all scrambled, listing some channels multiple times while leaving out other channels.  I double checked the channel settings on the Roku, selecting FAVORITES and ALL CHANNELS, but each list was messed up. So I turned off the Roku and viewed the Spectrum Choice Channel Guide, and the channel listings were all fine. What gives?

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Roku Employee
Roku Employee

Re: Spectrum Choice Channel Guide All Screwed Up When Viewing Through Roku

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@Delmo 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spectrum support here: https://www.spectrum.net/support/

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Spectrum Choice Channel Guide All Screwed Up When Viewing Through Roku

Jump to solution

@Delmo 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spectrum support here: https://www.spectrum.net/support/

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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