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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Acorn25
Level 7
a week ago

Spectrum Channel Guide Issue

Our internet went out briefly this evening. When I access spectrum through my ROKU, the channel guide does not come up. It's been swirling for about an hour. Never had this problem before.

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RokuDanny-R
Roku Employee
Roku Employee
Saturday

Re: Spectrum Channel Guide Issue

@Acorn25 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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