Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
The freezing problem is clearly the combination of Spectrum, Roku and Netgear. I have an Orbi with 1 satellite AND a D-Link Extender. When my Rokus are connected to the Orbi or its satellite, Spectrum freezes. When the Rokus are connected to the D-Link Extender, Spectrum does not freeze. I would like to disable Armor as you describe but I cannot apparently because my new user free subscription to Netgear Armor (Bitfinder) has expired. When I click on it either in the Orbi App or directly through the Orbi router it just takes me to the Bitfinder website so I can renew. I don't want to renew, I just want to disable.
If it is not allowing you do do that you may have to call Netgear technical support and they will let you know how to disable it.
Have you tried doing a hard reset on the router and just setting it up as a brand new router? This way Netgear Armor will automatically be off and it will just ask you if you would like to pay for a new subscription and activate it and you can just say no
The Netgear Armor is definitely the issue because it causes my Netflix app on my LG to also freeze if I activate the armor. I have tried turning on the armor again and it causes the same issue so now I will just keep it off at all times
I tried to disable on the phone app but it brought me to the landing page to purchase Armour/Bitfender. There is absolutely no way for me to disable it. Even tried through the Orbi online settings, but there isn't a security option on there to disable Bitfender.
@dslo The way I did it with the mobile app was by hitting the Home button in the upper left, selecting settings, security, and then you get to the screen to disable or enable NETGEAR Armor. I am not aware of a way to do this via the web interface.
Right. When I try that, it automatically opens the browser on my phone, driving to the Armour/Bitfender subscription page. Some people mentioned it earlier on this thread. It's like we're locked into it. No way to turn it off. 95% of my Roku viewing is through the Spectrum app. Just totally sucks. I ordered a new mesh system to test over the weekend. Can't believe I had to do that.