Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Spectrum App resets to channel 1

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every time I turn on the Spectrum TV app it loads on channel 1 instead of starting on the channel left it on

like before if I turned the app off on channel 45 it would start on 45 when I loaded the app again, but now when I leave it on channel 45 and I reload the app, it loads on channel 1

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Level 7

Re: Spectrum App resets to channel 1

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Okay I found out why it does this, the Spectrum app has a setting called Startup Channel, just make sure it's off

View solution in original post

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Roku Employee
Roku Employee

Re: Spectrum App resets to channel 1

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@MattSmoth88 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spectrum support here: https://www.spectrum.net/support/

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Spectrum App resets to channel 1

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I have the same issue. Called Spectrum and they didn't know how to fix it.

Did you get it fixed? Mine goes to ch 1209 which is not even a local channel. Scrolling to the channel I want, and which was on when I shut down, which is channel 13 takes forever.

Very annoying. Anyone else with this issue/fix?

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Level 7

Re: Spectrum App resets to channel 1

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Okay I found out why it does this, the Spectrum app has a setting called Startup Channel, just make sure it's off

View solution in original post

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Level 7

Re: Spectrum App resets to channel 1

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Okay I found out why it does this, the Spectrum app has a setting called Startup Channel, just make sure it's off.

I think that this is my problem BUT I can't find this setting. where is it?

tmaley3@gmail.com 

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Level 7

Re: Spectrum App resets to channel 1

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open spectrum app. Click top left arrow at very top of remote which takes you to page with Live TV, Guide etc. Look at bottom left of this page for menu icon. Click down arrow once to hilite icon. Click on it it and click on icon. This will bring up Preferences, Support, etc menu. Go to Manage Startup channel and set channel you wish to start up with Srartup on or click Startup  off.

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Level 7

Re: Spectrum App resets to channel 1

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great that fixed my problem. 

thank you thank you thank you thank you thank you 

tmaley3@gmail.com

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