Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Re: Spectrum App not listing all of my channels in my Spectrum subscription

I did exactly what you said roku was up to date spectrum up to date we are showing guide and all channels per my spectrum subscription but the channels are not listed in numerical order otherwise I guess thats the way it is thank you for your help your description was right on target I followed it exactly. 

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Level 7

Re: Spectrum App not listing all of my channels in my Spectrum subscription

I noticed last night that I was able to use the regular guide (not the mini-guide) to access higher numbered channels like HBO and other premiums. Everything looked like it was in the correct numerical order and working properly. This is the first time in almost a month that it's worked!! I did not do any manual updates to my Roku or any apps or software. If something was updated it was done in the background without my knowledge. 

I will be calling Spectrum today to ask for a reduction in my next bill to compensate me for the loss of my channels for two weeks while I awaited a fix (before a tech told me about the mini-guide) and then the inconvenience of not being able to fully use my service as purchased for other two weeks. Wish me luck!

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Level 7

Re: Spectrum App not listing all of my channels in my Spectrum subscription

Great ours still not showing numerical order on the tv with roku but guide has all the channels from my cable box subscription u have to just scan thru to find the channel so leaving well enough alone i guess

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Level 7

Re: Spectrum App not listing all of my channels in my Spectrum subscription

Well I had to have a spectrum tech out for help on a new router which ended up being defective so while he was here I had him check the tv with roku he fixed my guide showed me how and now its all correct in order!!

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Level 7

Re: Spectrum App not listing all of my channels in my Spectrum subscription

Had same issue on my Roku TV....did everything....changed zip code to match location, power cycled the main Spectrum receiver, set network wifi to same as Main TV....nothing helped.  But then I saw something on Google that said to remove Spectrum app and reload it....sonufabiscuit!  It worked!!!!

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