Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Re: Spectrum App not listing all of my channels in my Spectrum subscription

Thanks for that comprehensive and informative reply. It looks like it's been a week, but I still have the problem. Can you please update when yours is fixed? Thanks

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Level 8

Re: Spectrum App not listing all of my channels in my Spectrum subscription

I signed into my Spectrum Account on the Spectrum App on Roku this morning.  I just checked the guide and it is still not displaying correctly.  Still looks the same as I discovered last Friday when I first noted the issue and Spectrum Tech Support said that they first had the issue reported to them. 

So nothing fixed as of yet.  If nothing is fixed by Monday 5/25, I will call Spectrum Tech Support again to see if they have any updated information.  Will update message board with what I find at that point.

 

Thanks for asking and I would be interested in any update you may find if you call Roku or Spectrum.

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Level 7

Re: Spectrum App not listing all of my channels in my Spectrum subscription

Is this issue resolved for anyone yet?  Still not working for me.  Getting frustrating.  If anyone has any update let me know!  Been searching online but not much I can find but it has been a while.

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Level 7

Re: Spectrum App not listing all of my channels in my Spectrum subscription

Still doing it on my husbands tv and spectrum guide messed up and missing channels. 

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Level 7

Re: Spectrum App not listing all of my channels in my Spectrum subscription

Yes. That buffering issue is just too frustrating. No proper solution is published anywhere. Just fed up mybpcreditcard

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Level 8

Re: Spectrum App not listing all of my channels in my Spectrum subscription

Mine is still not corrected as of today.  Still waiting on Spectrum to find the problem and issue a new version of the Spectrum app which should correct the issue as I was told by Spectrum Tech Support a little over a week ago.  They said then that it would take at least 1 week to get the problem fixed.  Memorial Day as in that time period, so that may add some time to getting the fix put out. 

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Level 7

Re: Spectrum App not listing all of my channels in my Spectrum subscription

June 1 and same issue here-I’m going to ask for a credit on my account-this is crazy.

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Level 7

Re: Spectrum App not listing all of my channels in my Spectrum subscription

The same thing is happening with my Ruko. The only reason why I have Ruko is to use the Spectrum ap and the channels are not loading into the menu! Please Ruko get Spectrum to fix this!!! 

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Level 7

Re: Spectrum App not listing all of my channels in my Spectrum subscription

June 3, 2020 - same issue on two late-model Rokus. Signed out, signed in, updated Rokus, disconnected equipment, reconnected - no change. Guide still shows channels out of order and it's painful to get to anything above 98 or so. Hint: try going backwards from 1950. Agent recommended using mini-guide while issue is being resolved (still a known issue) but we couldn't get to the mini guide with my Roku. She found info on the Roku sight to access it; maybe some of you will have better results. I did get a $25 credit for loss of access to my channels for the last three weeks. 

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Level 7

Re: Spectrum App not listing all of my channels in my Spectrum subscription

My husband has gone from 1950 down still nothing. Missing half channels should have all as he streams off my cable box subsription. It has to be Spectrums end not Roku. Who gave you credit? Spectrum? Can you explain about mini guide? Thanks

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