Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Spectrum App not listing all of my channels in my Spectrum subscription

As of yesterday, both of our Roku streaming sticks no longer show all the Spectrum TV App channels that we subscribe to.  The Guide leaves out many channels and when you scroll to channel 99, it starts back with previous channels which are below 100, then will occasionally include a channel above 100.  There seems to be no pattern to the channels it displays at that point.  I have checked the channel filter and it says "All Channels" are selected.

I have unplugged the stick from the TV and from its power source and allowed it to set several minutes.  Then reinserted power and into TV and allowed it to reboot - same problem.  Checked for Roku updates, but the device says it is on the latest version. 

Any suggestions?

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33 Replies
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Level 16

Re: Spectrum App not listing all of my channels in my Spectrum subscription

Spectrum's app is created, provided, and maintained by Spectrum. Roku just provides the platform on which to run it. You need to contact Spectrum with any questions and concerns.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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Level 7

Re: Spectrum App not listing all of my channels in my Spectrum subscription

I have the exact same issue. Please let me know if you figure out how to resolve it! Super frustrating, along with the buffering issues that just started happening in the last 24 hours, too. 

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Level 7

Re: Spectrum App not listing all of my channels in my Spectrum subscription

Same here. If I sort by network name instead of channel numbers I see them. However I just use channel numbers as a guide. 

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Level 7

Re: Spectrum App not listing all of my channels in my Spectrum subscription

Same issue here, Spectrum says it Roku issue because their always doing updates.

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Level 7

Re: Spectrum App not listing all of my channels in my Spectrum subscription

Sounds about right since it works fine streaming on my laptop. We are in the finger pointing stage. Hopefully both sides take a look. 

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Level 7

Re: Spectrum App not listing all of my channels in my Spectrum subscription

Same here. Talked to Spectrum and they said it was a known issue that they were aware of and were working on it. But would not give any estimated time it would be resolved. 

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Level 7

Re: Spectrum App not listing all of my channels in my Spectrum subscription

I tried to sort by channel like you did, by network instead of CH number, but the only 4 digit channel I get is 1210, which is the Spectrum news channel out of NYC 

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Level 8

Re: Spectrum App not listing all of my channels in my Spectrum subscription

Just got off the phone with Spectrum Technical Support.  John reported to me that this was a known issue with Spectrum and that they were currently working on a fix for the issue.  He stated that their technical support team would probably be working on a new update to the Spectrum Roku App which would fix the problem, would be testing it and when fixed and tested, would roll out the app to Roku.  He said that this may take at least a week as the problem started to be reported to them on 5/15/20.   He also stated that when the new version of the app was released, that the Roku user would receive the new version of the app the next time they loaded the Spectrum App on their Roku device as the device checks for app updates every time it loads the app and would automatically detect the new app version availability and load that new version.  With the new version, users should then see their channels appear correctly for the subscription they have with Spectrum.  The end user should not have to do anything special to receive the new app version.   He suggested that if I did not seen the app corrected in about a week, to call back to Spectrum Technical Support and report the problem still being present. 

Hope this helps everyone. 

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Level 7

Re: Spectrum App not listing all of my channels in my Spectrum subscription

Much appreciated!

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