Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Spectrum App not listing all of my channels in my Spectrum subscription
As of yesterday, both of our Roku streaming sticks no longer show all the Spectrum TV App channels that we subscribe to. The Guide leaves out many channels and when you scroll to channel 99, it starts back with previous channels which are below 100, then will occasionally include a channel above 100. There seems to be no pattern to the channels it displays at that point. I have checked the channel filter and it says "All Channels" are selected.
I have unplugged the stick from the TV and from its power source and allowed it to set several minutes. Then reinserted power and into TV and allowed it to reboot - same problem. Checked for Roku updates, but the device says it is on the latest version.
Re: Spectrum App not listing all of my channels in my Spectrum subscription
Just got off the phone with Spectrum Technical Support. John reported to me that this was a known issue with Spectrum and that they were currently working on a fix for the issue. He stated that their technical support team would probably be working on a new update to the Spectrum Roku App which would fix the problem, would be testing it and when fixed and tested, would roll out the app to Roku. He said that this may take at least a week as the problem started to be reported to them on 5/15/20. He also stated that when the new version of the app was released, that the Roku user would receive the new version of the app the next time they loaded the Spectrum App on their Roku device as the device checks for app updates every time it loads the app and would automatically detect the new app version availability and load that new version. With the new version, users should then see their channels appear correctly for the subscription they have with Spectrum. The end user should not have to do anything special to receive the new app version. He suggested that if I did not seen the app corrected in about a week, to call back to Spectrum Technical Support and report the problem still being present.