Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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gadishman3
Level 7

Spectrum App missing when using search feature

Setting up a new Roku Premiere for my mother.  I have the spectrum app on my tv at home but the app is definitely missing from available apps today.

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4 REPLIES 4\
makaiguy
Community Streaming Expert

Re: Spectrum App missing when using search feature

Spectrum's contract with Roku for carriage of Spectrum's app has expired.  While they are negotiating a renewed contract new installations are not available, so don't remove it from your home system.

Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
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transplantwest
Level 9

Re: Spectrum App missing when using search feature

I removed it per spectrum instructions when you keep getting cut off. Now I can't watch over the air tv. 

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Karmagedon
Level 10

Re: Spectrum App missing when using search feature

Contact spectrum to see if they can help you add the channel again since you had it before and they guided you to remove

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transplantwest
Level 9

Re: Spectrum App missing when using search feature

Roku and spectrum did not renew contract. Roku removed from the menu. So if you delete it, you lose it. 

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