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Thanks for letting us know about the issue that you are experiencing.
Is Spectrum the only channel that you observe this issue with? It's possible there may be an issue within the channel itself that the service provider will need to investigate.
Try removing the Spectrum channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the Spectrum channel back once more. Does this clear up the issue you are seeing?
I talked to Spectrum and they blame Roku! Whenever I try to log in, a message appears that says "The info you entered doesn't match our records. Please try again." I removed the app, restarted the device, and uploaded the app again with no success. We have one cable box, which is not attached to the tv with the Roku on it. Could this be why it's not working?
I have loaded the Metronet Stream app onto my Roku express and I'm getting username and password incorrect. I can successfully log into the Metronet Streaming site and log into all my channels on other devices. Metronet support is directing me to Roku support.
Over this summer I used the spectrum app on this same device with no issues. Used this app in October and just cancelled by service with Spectrum.
I have the same issue. When i try to login into the Spectrum app, I get, "The info you entered doesn't match our records. Please try again." Deleted and re-installed the app, no luck. I can log in over the web and watch Spectrum TV with no issues...
Appears to be a ROKU issue......