Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Spectrum App Update??

Today the spectrum app has randomly updated and is completely unusable. The app will load quickly but either doesn’t respond to the remote or lags for a very long time. When the guide finally comes up, it freezes when I try to scroll thru the channels. Hitting the back button does nothing. It just stays on whatever screen it’s on. It’s horrible!!!! The old version wasn’t great either but at least it worked. Can roku pressure spectrum app makers into fixing this junky update?? 

3 Replies
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Level 9

Re: Spectrum App Update??


@helloxjello wrote:

Today the spectrum app has randomly updated and is completely unusable. The app will load quickly but either doesn’t respond to the remote or lags for a very long time. When the guide finally comes up, it freezes when I try to scroll thru the channels. Hitting the back button does nothing. It just stays on whatever screen it’s on. It’s horrible!!!! The old version wasn’t great either but at least it worked. Can roku pressure spectrum app makers into fixing this junky update?? 


What's your Roku device and its software version and build information? What's your Spectrum app version and build information?

And most importantly, are you using a NETGEAR Orbi router with its "Armor" (Bitdefender software) activated, OR are using a "Bitdefender Box?" The Bitdefender software has been a big problem for the Spectrum app and others (someone had a problem with it on Netflix).

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Level 7

Re: Spectrum App Update??

Hello.  I’m having the same issue and it is beyond frustrating.  @Durhammer,   my Roku model is 3500X and software version is 9.2.0 • build 4804-09.  My spectrum app version is 5.8 • build 2.  I use an eero WiFi mesh router system.  I followed some recommendations on another thread and deleted/reinstalled the spectrum app and a system reset.  I even logged out of the spectrum app and signed back on just for S&G.  Do you have any other recommendations?

Thank you.

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Roku Employee
Roku Employee

Re: Spectrum App Update??

@teresaln 

Thanks for the note.

Please make sure after you remove the channel, that you restart your device before adding the channel back again.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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