Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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bmcoffin8
Level 7

Spectrum App RLP-1031 error

I know Spectrum and Roku resolved contract issue.  My app is still not working.  I have restarted the App, I have deleted it and reloaded it, I have powered down my Roku, nothing is working.  I am getting an RLP-1031 error trying to stream live tv.

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16 REPLIES 16\
atc98092
Community Streaming Expert

Re: Spectrum App RLP-1031 error

Spectrum just released a new version a few days ago. Sounds like they broke something. Unfortunately, you'll have to contact Spectrum, as they are responsible for the app itself. Roku has no control of the functionality of provider channels. 

Dan

Roku Community Streaming Expert

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makaiguy
Community Streaming Expert

Re: Spectrum App RLP-1031 error

After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel. Did you do this?

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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StreamerUser
Level 20

Re: Spectrum App RLP-1031 error


@bmcoffin8 wrote:

I know Spectrum and Roku resolved contract issue.  My app is still not working.  I have restarted the App, I have deleted it and reloaded it, I have powered down my Roku, nothing is working.  I am getting an RLP-1031 error trying to stream live tv.


You didnt mention your Roku model # or firmware version (Settings/System/About) or app version (highlight the app and press Options (*) on the remote).

When reinstalling an app, you need to restart your Roku after removing and before reinstalling:

1) Remove the Spectrum app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the app

(If you dont restart after removal, settings/cached data associated with the app are left behind and it wont be a clean re-install)

Otherwise, such errors are common with the Spectrum TV. 

Try rebooting/restarting your modem/router/gateway - if that doesnt resolve it you'll need to contact Spectrum CS.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Spectrum App RLP-1031 error

@bmcoffin8

Thanks for the inquiry.

For more information about that channel's error codes, you can visit their Support page here: spectrum.net/support/tv/troubleshooting-error-codes-spectrum-tv-app-spectrumtvcom/

For more information about that channel's features and functionality, you'll want to contact Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spectrum support here: https://www.spectrum.net/support/
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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bmcoffin8
Level 7

Re: Spectrum App RLP-1031 error

Unfortunately none of that worked.  The error code is not listed on their site.

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StreamerUser
Level 20

Re: Spectrum App RLP-1031 error

You were unable to contact Spectrum Customer Service or connect with their community support forums? 

The Spectrum TV app is coded by Spectrum - you need to contact Spectrum about it.

https://www.spectrum.net/contact-us

 

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Loyboy
Level 7

Re: Spectrum App RLP-1031 error

I had the same issue with my TCL Roku TV.  Below is what I did to fix it:

 

Settings > System > System UPDATE (for Roku TVs: Settings > System > System UPDATE)

bunnykinb4
Level 7

Re: Spectrum App RLP-1031 error

I was watching baseball 9/21. Around 8:45p, Spectrum stopped working. The circle when buffering came on. I read to delete, restart Roku, and add Spectrum account. Still doesn't work. Ugh.

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gserna
Level 7

Re: Spectrum App RLP-1031 error

thanks for the information.  I just updated my Roku TV and the Spectrum app is now working.  

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