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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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dfmarks
Level 7
‎12-10-2021 08:47 AM

Spectrum App Installation?

Just installed a new Roku, and it was set up with the Spectrum "channel."  But, I can't find the Spectrum App or launch the Spectrum Guide so we can browse those channles.  Nor do I see any way to download an app from Google Play or even access Google Play from the Roku interface.  Suggestions?

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Strega
Level 16
‎12-10-2021 09:47 AM

Re: Spectrum App Installation?

Roku is not an android device.  (Google play is for Android.)

What Roku calls Channels are what many people call apps.  You get Roku channel/apps from

https://channelstore.roku.com

(That's essentially analogous to google play on an android device.)

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makaiguy
Community Streaming Expert
‎12-10-2021 08:29 PM

Re: Spectrum App Installation?

Channel apps on the Roku must be written specifically to run on the Roku operating system.  Versions written for Android as found on the Google store cannot be installed on Roku.

The link to the Spectrum app on the Roku Channel Store is https://channelstore.roku.com/details/99564b2547ed970e603a8a2624804263/spectrum-tv

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