Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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joeycronin
Level 9

Spectrum App Has been deleted from Roku

I had to reset one of my 4 Roku ultra devices. I had to delete and reload the Spectrum TV app and it had been removed. I contacted customer support (off-shore nightmare) and after 30 mins they told me to call Spectrum because they are in contract dispute. I told them this was their hardware, software, device. This is so unbelievable wrong. One this is a Roku issue not Spectrum, Two Ruko is still advertising they support Spectrum. There was no notification, no warning, just a monster F/U to the loyal customer's of Roku. So now I can not watch TV until this is solved by Roku. This isn't spectrum. Don't pass the buck.

DON'T BUY ROKU if they are going to play these types of games. pure BS.

GREEDY GREEDY GREEDY

79 REPLIES 79\
schexc
Level 9

Re: Spectrum App Has been deleted from Roku

I just installed two ROKU sticks in a customer's home on Thursday. They only subscribe to Spectrum for TV channels. I'm waiting for my phone to ring off the wall!

StreambarUser27
Level 9

Re: Spectrum App Has been deleted from Roku

Dear Roku- I bought Roku Streambar yesterday December 13 2020, because of advertising on internet that Spectrum TV app is available on Roku. Little did I know that after seeing this “fact” advertised for months (since 2015 I read!) that it was no longer true, as of less than 1 week before I made my purchase. I am seeking a refund, please contact me so I can provide you my mailing address for refund check. 

schexc
Level 9

Re: Spectrum App Has been deleted from Roku

The Spectrum Channel is no longer shown in the search menu.

schexc
Level 9

Re: Spectrum App Has been deleted from Roku

Just found this on Spectrum's website.

"Despite our best efforts to reach an agreement, Roku has not accepted Spectrum's offer to continue our contract, which allowed customers to access the Spectrum TV app from Roku devices.

This change may prevent new downloads of the Spectrum TV app to your Roku device, but you can still access your full video library by downloading the Spectrum TV app to your Apple TV, Samsung Smart TV, Xbox, smartphone or tablet.

If you already use the Spectrum TV app on Roku, your service shouldn’t be affected.

Be sure not to uninstall the app, but you can still add devices by signing in to your current account."

 

joeycronin
Level 9

Re: Spectrum App Has been deleted from Roku

Correct,

if you have it DO NOT delete it. Any one new is screwed.

0 Kudos
fuzzyone
Level 7

Re: Spectrum App Has been deleted from Roku

Since I have an active Roku account can I add a new tv which auto download the Spectrum app I have on two other tv's?

joeycronin
Level 9

Re: Spectrum App Has been deleted from Roku

How do you do that. Are you saying your can load the app from one roku to a second roku. Please show us how.

0 Kudos
fuzzyone
Level 7

Re: Spectrum App Has been deleted from Roku

When I bought my first roku tv, set up an account and then downloaded a number of apps I automatically had those same apps download to the second roku tv I purchased.  My question is that since I now need to purchase another tv, can I get another roku tv, set it up on my current account and have id download the spectrum app to this new tv since it already associated with the account and active on two other tv's?

atc98092
Community Streaming Expert

Re: Spectrum App Has been deleted from Roku


@fuzzyone wrote:

Since I have an active Roku account can I add a new tv which auto download the Spectrum app I have on two other tv's?


Since it's not currently in the store, my guess is it will not be installed on a newly linked device. But that's merely a guess. If it doesn't, I'm certain it will self-install once Roku and Spectrum come to a new agreement. 

Dan

Roku Community Streaming Expert

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