Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I had to reset one of my 4 Roku ultra devices. I had to delete and reload the Spectrum TV app and it had been removed. I contacted customer support (off-shore nightmare) and after 30 mins they told me to call Spectrum because they are in contract dispute. I told them this was their hardware, software, device. This is so unbelievable wrong. One this is a Roku issue not Spectrum, Two Ruko is still advertising they support Spectrum. There was no notification, no warning, just a monster F/U to the loyal customer's of Roku. So now I can not watch TV until this is solved by Roku. This isn't spectrum. Don't pass the buck.
DON'T BUY ROKU if they are going to play these types of games. pure BS.
Dear Roku- I bought Roku Streambar yesterday December 13 2020, because of advertising on internet that Spectrum TV app is available on Roku. Little did I know that after seeing this “fact” advertised for months (since 2015 I read!) that it was no longer true, as of less than 1 week before I made my purchase. I am seeking a refund, please contact me so I can provide you my mailing address for refund check.
"Despite our best efforts to reach an agreement, Roku has not accepted Spectrum's offer to continue our contract, which allowed customers to access the Spectrum TV app from Roku devices.
This change may prevent new downloads of the Spectrum TV app to your Roku device, but you can still access your full video library bydownloading the Spectrum TV appto your Apple TV, Samsung Smart TV, Xbox, smartphone or tablet.
If you already use the Spectrum TV app on Roku, your service shouldn’t be affected.
When I bought my first roku tv, set up an account and then downloaded a number of apps I automatically had those same apps download to the second roku tv I purchased. My question is that since I now need to purchase another tv, can I get another roku tv, set it up on my current account and have id download the spectrum app to this new tv since it already associated with the account and active on two other tv's?
Since I have an active Roku account can I add a new tv which auto download the Spectrum app I have on two other tv's?
Since it's not currently in the store, my guess is it will not be installed on a newly linked device. But that's merely a guess. If it doesn't, I'm certain it will self-install once Roku and Spectrum come to a new agreement.
Roku Community Streaming Expert
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