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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jshl13
Level 7
‎06-09-2020 06:18 AM

Sound

I have been trying to watch MY Fair Lady and the picture is there and the movie plays but there is no sound. Everything else I watch has sound. Also I was trying to watch The Gods must be Crazy and it won’t load? Can you help with these issues?

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atc98092
Level 21
‎06-09-2020 06:25 AM

Re: Sound

What Roku player are you using, what channel are you watching, and how is your Roku connected (directly to a TV with no external audio, through an AVR, connected to the TV, which runs audio via optical back to a soundbar)?

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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