Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7


I have been trying to watch MY Fair Lady and the picture is there and the movie plays but there is no sound. Everything else I watch has sound. Also I was trying to watch The Gods must be Crazy and it won’t load? Can you help with these issues?

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Level 21

Re: Sound

What Roku player are you using, what channel are you watching, and how is your Roku connected (directly to a TV with no external audio, through an AVR, connected to the TV, which runs audio via optical back to a soundbar)?

Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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