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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Yazzii
Level 7
‎01-20-2022 07:14 PM

Sound on a movie is not working

Has anyone found a solution on how to fix the audio on a movie? Like I tried to watch the movie lean on me and it has no sound and I watch other movies and everything works well. I own other Roku tv and I tried watching the movie on the other device and the audio works perfect. 

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3 REPLIES 3\
Tdcutie22
Level 7
‎01-26-2022 06:08 PM

Re: Sound on a movie is not working

Same... we've tried on two different devices

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RokuDanny-R
Roku Employee
Roku Employee
‎01-28-2022 11:15 AM

Re: Sound on a movie is not working

@DanCoco

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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DanCoco
Level 7
‎01-28-2022 11:44 AM

Re: Sound on a movie is not working

Did you see my response on my other post? Not sure why i'm tagged here. 

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