Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Sound Issues on Hulu and Netflix

2 different issues:

on Hulu the video and audio do not synch properly after ads; and

on Netflix sound will not always come on and I have to rewind system to pick up sound

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Level 7

Sound

My sound works throughout the tv. But when I get into channels such as Netflix. And or Hulu when I get into a show and it’s like I put the tv on mute even tho I didn’t I tried fixing settings nothing works. Can anyone help.? It happens sometimes like if I get it to work then it’s good but the next time I try to watch tv it does it again. 

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Roku Employee
Roku Employee

Re: Sound Issues on Hulu and Netflix

@TurtlePJ @Holvdest 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Sound Issues on Hulu and Netflix

Yes just tried that. It didn’t work Smiley Sad 

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