Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Sorry, Page not found. The requested URL //en-us/ was not found on this server.

I accidentally posted this as a reply to another post.
Sorry, page not found.

The requested URL //en-us/ was not found on this server.

I live in the United States.  Discovery Plus, from what I have read, is only available in the United States.  However, the error message above suggests that a US server is not available--in the United States.

At the bottom of my Roku home page, is a hyperlink that says,

United Kingdom, change>

There is no way to change this to the United States {for the Channel Store}.  I can change it to France, Canada, Argentina, Guatema, etc.... {for the Channel Store} but not to United States.  I can change it to the United States and browse other areas of Roku, but not the Channel Store.  It always reverts back to United Kingdom.  Therefore the Discovery Plus app will not be available on my Roku device.

On my Roku device, itself, searching for the Discovery Plus app produces no channel.  I do have a lot of other channels I won't use.  Skystore, EuroNews, UKtvplay, ...

I bought this device from Amazon with an American address for which they have been delivering to for over 20 years.

I am not using a VPN.  My IP address shows up as coming from my area. In Texas.  I can get the Discovery Plus channel on my Android  TV and two computers, which means they are not treating my connection as from the United Kingdom.

Did I buy a device that was imported from Great Britain that perhaps has this information hardwired in the circuitry?  The Discovery Plus website states specifically that their channel is available on Roku.  That is the ONLY reason I bought Roku because our smart TV has all the other channels we watch from Roku anyway.  We used an older Roku prior to purchasing our smart TV, so this is an easier upgrade for the family room.

Is there anyway to fix this?

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Community Streaming Expert

Re: Sorry, Page not found. The requested URL //en-us/ was not found on this server.

What's the model number from Settings->System->About?  If you were getting the en-gb website when you created your Roku account that could screw things up.

I've had lots of problems with the Roku website thinking I'm in the UK.  Clear your browser's cookies.  Once you get the US website you may want to start all over with creating a new account, factory resetting your Roku, and linking to the new account.

Roku Community Streaming Expert

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