Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 9

Sony Crackle app not loading

Tried on 2 different Roku devices in the household  and both were not wanting to load. Get message "tge spp has failed to launch, please check your connection and try again "

All other apps are loading without issue. Could it be something with the connection  in the household or anyone else having issues to at this time... 5:40pm central


Had the issue before and it cleared up few hours later this has been ongoing for about 2 or 3 hours


Thanks
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6 Replies
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Level 19

Re: Sony Crackle app not loading

I just tried it with the same result. Other channels work, as yours do. So it appears to be an issue at the Crackle end. It's not one of my usual channels, so I can't say I've last used it. But it's been several months at least. Remember that if Crackle works on a different device, that doesn't automatically mean it's a Roku issue. Some services use different servers for different devices, and it might be a server issue for them. Or, they released a new version of their Roku channel and it's broken. That's still a Crackle issue, unfortunately. 
Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 9

Re: Sony Crackle app not loading

"atc98092" wrote:
I just tried it with the same result. Other channels work, as yours do. So it appears to be an issue at the Crackle end. It's not one of my usual channels, so I can't say I've last used it. But it's been several months at least. Remember that if Crackle works on a different device, that doesn't automatically mean it's a Roku issue. Some services use different servers for different devices, and it might be a server issue for them. Or, they released a new version of their Roku channel and it's broken. That's still a Crackle issue, unfortunately. 

Thank you, not one I watch alot of either, but last night was watching Barney Miller on it and was going to go back and watch a bit more. Im sure it will be back up soon, thanks for the info and  i know its not on my end thats the issue
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Level 10

Re: Sony Crackle app not loading

It's not working here also, I don't watch it much either, but even in my brief viewings it's the app I've had the most problems with, so this is more the rule than the exception for Crackle in my experience.
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Roku Employee
Roku Employee

Re: Sony Crackle app not loading

Hi,

Thanks for letting us know about the issue that you are experiencing.

We have reported this issue to the channel provider and they are currently investigating a resolution.

If are in need of additional support or questions, please refer to the Crackle 
channel support team which can be found here: https://helpcenter.sonycrackle.com/hc/en-us/requests/new

Thanks,
Danny
Danny R.
Roku Forum Moderator
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Level 7

Re: Sony Crackle app not loading

Is not working today. Same issue on Roku 4 and Roku Ultra 2019 version. 

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Roku Employee
Roku Employee

Re: Sony Crackle app not loading

@Bluray 

Thanks for the note.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to Crackle support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Crackle channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://helpcenter.crackle.com/hc/en-us

Thanks,
Danny

Danny R.
Roku Forum Moderator
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