Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
JAJN
Level 7

Some tv channels lock my tv

2 of my TV stations lock my TV and I have to reset to factory settings every time. When I accidentally land on one of those stations my remote cannot go to the next station. I have tried several things but nothing resets the 2 stations.

0 Kudos
1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: Some tv channels lock my tv

@JAJN

Thanks for the post.

Can you please clarify the issue you are experiencing?

What channels are you experiencing this issue with? Are you accessing these channels through antenna/OTA?

If you are still unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-steps to reproduce the issue you are seeing

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos