Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Thanks for the note here. There are a few things that could be occurring.
If your Roku account location/region, and internet connection location do not match, this can cause these types of issues. I'd recommend visiting www.whatismyip.com to check the current location that your internet connection is reporting. If this differs from the region in which you created your Roku account (such as a US internet connection, but a Canadian Roku user account), you may encounter issues when trying to play content due to licensing restrictions. If your internet connection location is showing incorrectly, you'll need to contact your ISP to report the issue and request that they resolve it.
If that doesn't appear to be the issue, please continue to let us know more specifics around the content titles you observe issues with on The Roku Channel (as you've done above) and we'll help take a closer look. I've passed along your report for those two titles to our team to review.
Many shows, on the Roku Channel, work fine, but some do not, which is frustrating. As I indicated, a show, such as "Kingston", displays 3 seasons available, but, when I try to play an episode it will not. It will say e.g. "Play S1 E1". I will hit play (tried both the Play button and the Centre button) and it just loops back to "Play S1 E1".
When I tried to contact Support re this, the online response was that there was no support for this issue (?!).
@Gwinegarden Apologies for the experience. I have passed this feedback along to our team who is looking into the issue. The only scenario where this behavior may occur is when someone is trying to use a VPN, which is not supported.
Please let me know if you come across any other titles that exhibit this behavior.