Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Digitell
Level 7

Some shows available on Amazon Prime using Roku in one room but not another.

I have had this happen with a few different show I try to watch. For Example, I can watch Hunter in my computer room using my Roku TV..but in the livingroom when I try to start it, is says "Content Not Available, Go Back" and the progress line shows at the bottom of the episode image how far into the show I have watched in the computer room. Why can I watch it in the computer room and not in the living room. So strange and very frustrating! Would the Roku device I am using cause this?

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2 Replies
RokuMary-F
Roku Employee
Roku Employee

Re: Some shows available on Amazon Prime using Roku in one room but not another.

Hi @Digitell,

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET

Thanks,

Mary

 

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makaiguy
Level 20

Re: Some shows available on Amazon Prime using Roku in one room but not another.

Are both Rokus linked to the same Roku account?  The accounts are identified by the email addresses  used to set them up, viewed from the Roku home screen via Settings > System > About.

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