Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Some of Roku Channel's programs do not play on TCL Roku TV
Some of the Roku Channel's programs, such as Batman and Robin (1949) and 20 Million Miles to Earth, do not play on my TCL Roku TV (see details below). Such programs get stuck on the "Retrieving" phase. However, these same programs play with no problems on my Roku Express (see details below). How can I fix the problem on the Roku TV?