Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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klam
Level 8

Some Channels not updated to last published version

Since our last update, dated February 8, 2021, for two of our channels we face the problem that clients don't get the update. Many days have past, many 'check for update', the old version is still showing.
In the portal the new version and the last update date are showing.
We have tried again all the following: a) uploading a new package (only manifest change), b) setting a higher version in the portal during
package upload, c) setting higher version of minimum firmware (we set that to v8.2 b1), without any luck. We check with clients with v9.4.0.
What may be the problem? Is it in Roku portal or are we doing something wrong? Where can we find information on what may be happening?
Thank you

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5 Replies
StreamerUser
Level 15

Re: Some Channels not updated to last published version

re-post this over in the developer forum:

https://community.roku.com/t5/Developers/ct-p/channel-developers

FYI, sometimes the app appears not to have updated, until the app is opened/loaded, at which point the external/UI version etc info correctly updates.

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renojim
Level 21

Re: Some Channels not updated to last published version

The developer's forum is definitely where this belongs, but find out the model numbers of the users' devices that aren't getting the update.  I don't know, but I believe the older models won't receive updates of any kind - firmware or channels.  I don't know if Roku has stated that clearly anywhere.

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klam
Level 8

Re: Some Channels not updated to last published version

Thank you. I followed your advice and posted on the provided link.

Entering the application doesn't help, nothing changes, still stuck in old version.

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klam
Level 8

Re: Some Channels not updated to last published version

Unfortunately, no user devices get the update. Thank you.

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StreamerUser
Level 15

Re: Some Channels not updated to last published version

Just make sure you continue this over in the developers' forum - and as @renojim  indicated, if its only certain models (as opposed to all devices) that aren't updating, find out which models arent updating.

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