Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Some Apps not loading

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Some apps on my roku, such as pbs kids which my family watches a lot of does not load. When you select the app it briefly loads but after 2-3 seconds at the pbs kids home screen it goes right back to the roku home screen and closes itself out. It’s happens on a couple other apps too. Tried system restart and re loading apps and did not help

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Roku Employee
Roku Employee

Re: Some Apps not loading

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@Ausj219 

Thanks for the update.

If removing the channel and adding it back after you've restart the device does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 16

Re: Some Apps not loading

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When reinstalling apps did you follow this remove/reinstall procedure (INCLUDING step 3):

1. Highlight channel on home screen.

2. Press * key and choose Remove channel option.

3. IMPORTANT- DON'T SKIP:
From home screen, Settings > System > System restart. This assures no remnant of the old installation remains in the Roku's memory.

4. After system restarts, find channel via Streaming Channels.

5. Highlight channel and install.

6. If channel requires a login, you may need to log in anew.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
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Level 7

Re: Some Apps not loading

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Already tried that, didn’t work 

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Roku Employee
Roku Employee

Re: Some Apps not loading

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@Ausj219 

Thanks for the update.

If removing the channel and adding it back after you've restart the device does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Some Apps not loading

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Yes,

This occasionally happens when there's a contract dispute between Roku and the app owner. I only this Roku make a profit with every stick they still, they receive payment every time an app is downloaded by the owner of the app, ie Amazon YouTube etc, and every time it's used.

This happened recently just a few days ago with Amazon prime video. Amazon temporarily suspended app access on Roku after Roku failed to pay Amazon the fees it charges  company to use their service on their platform on time.

 

When this happens nothing can be done, it's up to Roku to fix the problem.

 

 

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