Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Brak55
Level 7

Some Apps Not Showing Menu Images

In the last few days, a number of apps (Twitch, Shout! TV) have stopped showing the menu images or are extremely slow in displaying them.

Is anyone else having this problem or can someone suggest a fix?
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18 Replies
Chom1001
Level 7

Re: Some Apps Not Showing Menu Images

What model is your roku?
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Brak55
Level 7

Re: Some Apps Not Showing Menu Images

It's a Roku 3.
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dssonic
Level 7

Re: Some Apps Not Showing Menu Images

I see this often and it appears to be a temporary glitch - if you press left until you leave the channel grid and go into the menu options, then press right to go back into the channel grid do they reappear?
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theuser86
Level 7

Re: Some Apps Not Showing Menu Images

1. Are you using an SD card in your Roku?
2. If all else fails, factory reset your Roku. It will clear the device and re-install all your channels once you re-link it to your Roku account. Should fix the problem.
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Brak55
Level 7

Re: Some Apps Not Showing Menu Images

Not using an SD card.

I had wondered about a Factory Reset. I'll give that a try.
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dluxx909
Level 7

Re: Some Apps Not Showing Menu Images

I am having the same problem. Thumbnails are not loading for me on Twitch or even on the Channel Store. If i reboot the Roku 3 all thumbnails load fine the first time but if I go back to any of the menus the thumbnails no longer load. This has been happening for the last 3-4 days. I moved my router into the room with the Roku just so I can try a wired internet connection, but that made no difference. Any suggestions?
Roku 3 (4114AF030112)
Version 6.2 Build 3672
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kc8pql
Level 7

Re: Some Apps Not Showing Menu Images

I suspect it may be part of the server problem Roku has been having the last several days.
____________________________________________________________________________________________________________
No, I don't work for Roku.
Netflix Player N1000X, XDS 2100X (premature death by lightning)
Roku2 XD 3050X, Roku2 XS 3100R, Roku2 4210R
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Brak55
Level 7

Re: Some Apps Not Showing Menu Images

Now, not only are the menu icons/thumbnails not showing up but every game that I choose to watch states "no channels found".

This started before I did a factory reset of my Roku but both problems persist after it was completed.
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Re: Some Apps Not Showing Menu Images

"Brak55" wrote:
In the last few days, a number of apps (Twitch, Shout! TV) have stopped showing the menu images or are extremely slow in displaying them.

Is anyone else having this problem or can someone suggest a fix?


The Twitch app has been acting wonky the past week or more. Along with the non-loading thumbnails, it is unique among the 80-odd apps I have loaded in that it often can and will lock up my Roku 3. Sometimes just for a handful of seconds, but other times it completely freezes the device, requiring a hard reboot. And starting just this weekend (I'd estimate the evening of Friday, Aug. 21) it will not return any results when you either click on one of the game/stream thumbs, or perform a manual search. Something is definitely borked with that particular app. Hope they fix it soon.
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