Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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girdnerg
Level 7

Software version: 9.4.0 Build: 4183 scrambled most channels

Just updated my 2019 Roku Ultra to Software version: 9.4.0 Build: 4183 this morning because some channels would not come up. They would just spin for a few seconds and take me back to the home screen.

I uninstalled and reinstalled the channel without success.

I then checked for and update and installed it.

Now only a few channels will launch clearly.

Most channels will only show scrambled pictures.

Any help or ideas?

Thanks,

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2 Replies
renojim
Level 21

Re: Software version: 9.4.0 Build: 4183 scrambled most channels

I would unplug the power from both the Roku and the TV for a few minutes and then plug them back in.  I've seen TVs lose their marbles before.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Software version: 9.4.0 Build: 4183 scrambled most channels

@girdnerg 

Thanks for the post.

When removing a channel, please make sure that you restart your Roku device before adding the channel back again, specifically in that order.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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