Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Smarters player app

I was told that roku was doing an upgrade and that the smarters player app would be back any time frame when this will happen

42 Replies
Roku Employee
Roku Employee

Re: Smarters player app

@Geneny 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
Level 19

Re: Smarters player app

Nevermind.  Original reply removed as I didn't understand what "Smarters" referred to.

 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
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  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
Level 7

Re: Smarters player app

Our smarters player channel disappeared and when I try to add it back I get this message - The channel code provided is associated with a channel not available in your region.

My tv provider says it’s on Roku’s end. How can I find out what’s going on and if/when the issue will be resolved?

Level 7

Re: Smarters player app

I’m in the same situation and it’s very annoying not to have e Smarters / IPTV player.

Level 8

Re: Smarters player app

Its Rokus fault and yall better get it fixed... FAST 


@RokuDanny-R wrote:

@Geneny 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny



@RokuDanny-R wrote:

@Geneny 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny


 

Level 7

Re: Smarters player app

H Danny, any update as to when the channel will be available again? Can you also clarify why it disappeared from my roku? I understand it may get pulled from the store so its no longer available for download but how can it get removed from my device in that case as it's downloaded locally? Surely this is Roku who have initiated the removal of the channel from devices?

Level 8

Re: Smarters player app

How do we stop the payments for the smarters channel 

Level 7

Re: Smarters player app

H Danny can you please reply to the last comment...it my channel also seems to have been removed

Roku Employee
Roku Employee

Re: Smarters player app

@BIGGDOGG1 @Slimmeans 

Thanks for the post.

If you subscribed through the channel provider directly, you will need to contact the channel support for further assistance with your account.

However, if you purchased a subscription though Roku Pay, you can log into your Roku online at my.roku.com and click Manage your subscriptions. For more information about how to manage your subscriptions, visit our Support page here: How do I manage or cancel a Roku® Pay subscription?


Thanks,
Danny

Danny R.
Roku Forum Moderator