Channel Issues & Questions

[Geneny]

I was told that roku was doing an upgrade and that the smarters player app would be back any time frame when this will happen

[RokuDanny-R]

@Geneny 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

[makaiguy]

Nevermind.  Original reply removed as I didn't understand what "Smarters" referred to.

[1jdmom]

Our smarters player channel disappeared and when I try to add it back I get this message - The channel code provided is associated with a channel not available in your region.

My tv provider says it’s on Roku’s end. How can I find out what’s going on and if/when the issue will be resolved?

[Jeid]

I’m in the same situation and it’s very annoying not to have e Smarters / IPTV player.

[Jhart21]

Its Rokus fault and yall better get it fixed... FAST 

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@RokuDanny-R wrote:

@Geneny 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

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@RokuDanny-R wrote:

@Geneny 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

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[afraser1]

H Danny, any update as to when the channel will be available again? Can you also clarify why it disappeared from my roku? I understand it may get pulled from the store so its no longer available for download but how can it get removed from my device in that case as it's downloaded locally? Surely this is Roku who have initiated the removal of the channel from devices?

[BIGGDOGG1]

How do we stop the payments for the smarters channel 

[Slimmeans]

H Danny can you please reply to the last comment...it my channel also seems to have been removed

[RokuDanny-R]

@BIGGDOGG1 @Slimmeans 

Thanks for the post.

If you subscribed through the channel provider directly, you will need to contact the channel support for further assistance with your account.

However, if you purchased a subscription though Roku Pay, you can log into your Roku online at my.roku.com and click Manage your subscriptions. For more information about how to manage your subscriptions, visit our Support page here: How do I manage or cancel a Roku® Pay subscription?

Thanks,
Danny