Channel Issues & Questions

[Stuckryan]

After I'm watching something for a little bit changes to a small window I have to go back and open the channel again to view full screen

[RokuDanny-R]

Hi,

Thanks for letting us know about the issue that you are experiencing.

Could you please provide more details about the issue you are seeing. Which Roku device are you using to watch? What channel are you watching your content on? Is this issue you are seeing specific to a certain title you are watching, and is it happening often? 

With more information, we can continue assisting you here! 

Thanks,
Danny

[Stuckryan]

im using roku express

happens frequently about every half hour or so

don't matter what channel im on

[RokuTannerD]

@Stuckryan Thanks! Could you please specify a few streaming channels that you select from the Roku home screen where this issue occurs, as well as an example content title for each? Please also let us know what brand and model of TV that your Roku device is connected to.

This information helps us investigate your report more thoroughly, and work toward a resolution. 

Thanks,

Tanner

[Stuckryan]

USA is one it's actually an ad. Ir says ad 1 of4 goes to a small window but dosnt change back

[Snunes1]

I am having the same issue and it all starts each time an ad starts.

[RokuTannerD]

@Snunes1 Thanks for the note. A few more questions here: 

- Which model of Roku device are you using when you see this issue?

- Which streaming channel are you watching? 

- Do you know which ad starts playing when this issue occurs? 

Thanks,

Tanner

[Stuckryan]

Updates ?

[RokuTannerD]

@Stuckryan @Snunes1 Could you please follow up via private message here with your Roku's serial number from Settings>System>About, your specific make/model of TV, along with a picture of this issue occurring on screen? Additional data will help in the continued investigation. 

Thanks,

Tanner

[Deeandmichael]

Anybody get an answer about the small window?  Mine only happens when watching NBC.  I have 3 TCL Roku TVs and it happens with all of them and only with my NBC app.