Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I'd be happy to take a closer look to see how we can help get you up and running.
Are all other streaming channels playing content normally?
During playback of content, if you hit the * key on your remote, do you have 'Audio leveling' enabled on your device? If so, and you disable this setting. In addition, are you using an audio/video receiver of any sort in your home setup? Is your device connected directly to the receiver, or to your TV?
If all other channels are not having an issue, this most likely an indication that there is an issue with that channel in which you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.
I would strongly recommend people not try to use the NBA TV app with the Roku. I just tried it, and purchased the NBA TV premium package, and the quality is absolutely abysmal. It is fuzzy and pixelated. NBA TV customer support suggested I clear the cache and restart Roku, and uninstall/reinstall the NBA app. I did all that, to no avail. It was still total garbage quality. And this was at noon on a weekday, so there were no issues with bandwidth.
I had literally just purchased this NBA TV app, and they were nice enough to immediately refund my money, so I do believe they know there is a problem. I strongly discourage people from purchasing any NBA TV app package if you are using a Roku. They are charging a premium price for an absolute garbage stream. It is totally unacceptable in this day and age for an organization as massive as the NBA to charge a premium price for an absolute garbage quality stream. It’s completely unconscionable.
Having same exact problem on all of my Roku devices. It would be nice if Roku employees did something about it instead of just telling US the CUSTOMERS to keep them posted... Fix it Roku or you'll lose yet another customer