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GarethP
Level 7
‎05-20-2021 09:21 PM

Sling TV won’t play properly

I am watching Sling TV on a Roku stick 3500. It used to work fine but, over the last several months, programs suddenly cut to commercials and jump back several minutes in time. It happens on every channel and often I can’t watch for more than 10 minutes before it occurs, whereupon I have to go the home page and restart the Sling app. Meanwhile, Sling works fine on my iPad. 

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makaiguy
Community Streaming Expert
‎05-22-2021 12:23 PM

Re: Sling TV won’t play properly

I'm interpreting this to to say the problem occurs in any channel you try to watch on the Sling channel app on Roku, not on all Roku channel apps.

When problems are confined to a particular channel, Sling in this case, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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GarethP
Level 7
‎05-23-2021 10:59 AM

Re: Sling TV won’t play properly

You are right in how you understand the problem. And thanks for the suggestion but, unfortunately, it has not solved the issue.

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