Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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DHeb
Level 7

Sling TV Says New App Version Available but it won't load

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I have followed the instructions:

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select System.
  4. Select System update.
  5. Select Check Now to manually check for updates.
  6. Restart your Roku device through Settings > System > Power > Power > System restart.

But I go to Sling again, either from the menu or the button on my remote and it still displays the same message.  New App Version Available ...

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RokuDanny-R
Roku Employee
Roku Employee

Re: Sling TV Says New App Version Available but it won't load

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@DHeb

Thanks for the post.

It looks like your following the steps to check for software update on the Roku device, rather than checking for a channel update.

From the Home screen, try selecting the Sling channel and pressing the * button and choosing Check for updates.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Sling TV Says New App Version Available but it won't load

Jump to solution

@DHeb

Thanks for the post.

It looks like your following the steps to check for software update on the Roku device, rather than checking for a channel update.

From the Home screen, try selecting the Sling channel and pressing the * button and choosing Check for updates.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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DHeb
Level 7

Re: Sling TV Says New App Version Available but it won't load

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Danny,

Thank you for your reply.  This was a new version of SLING that was available, it wasn't just adding another channel.  The instructions that I followed were the instructions included in the error message.  But the issue has been resolve.  SLING does work now.

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