Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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AngryMango
Level 7

Sling Channel...

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There is a major issue with the Sling Channel on Roku... It seems that it's been going on for some time... Ever since signing up for a Sling subscription, the Sling app on Roku, doesn't perform properly... First you have to remove the Sling Channel then add it back to your Roku player... Then the live channels will work on Sling, but if you leave to use a different channel like HULU or Netflix, when you return to Sling, you can no longer stream anything live again... You then have to remove the Sling channel again and then add it back... Once there, you have to sign out, then back into your Sling account again... This is NOT the way it's supposed to work... As well as Sling, I have AmazonPrime, DinsneyPlus, HULU, DC Universe, STARZ, Showtime, HBONow and Netflix... The only channel I have to go through this ordeal with over and over again, is Sling... 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Sling Channel...

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@davesnavely 

Thanks for the update.

We would recommend continuing to work with Sling support as they would best be able to assist you. If other channels are working correctly, and you only experience this issue on the Sling channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://help.sling.com/

Thanks,
Danny

Danny R.
Roku Forum Moderator

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AngryMango
Level 7

Re: Sling Channel...

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A quick follow up... Just contacted Sling and they said the issue may be on their end... Said they'd look into it and if possible, get it resolved... If you're having the same problem with the live streaming not working properly on the Roku Sling Channel, I'd suggest contacting Sling customer support yourself... Anyway, good luck to everyone with your particular technical issues... 

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AngryMango
Level 7

Re: Sling Channel...

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Follow-up 2.0...

Well, it's been 24 hours and the issue hasn't been resolved... Live streaming on the Sling Channel doesn't work properly... Extremely disappointed with both Roku and Sling... They're happy to take our money, but don't seem to care at all about customer satisfaction... If or when this particular issue gets resolved, I'll post it... 

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davesnavely
Level 7

Re: Sling Channel...

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My problem a little similar, but with different permutations.  Sling app in Roku reporting I'm not subscribed to any channels (Roku TV).  I did all their troubleshooting via Roku Support Chat last Sunday (can't find that link today) a week ago and they refreshed my account and then the other TV with Roku Premier showed the same error (4-400 at times) and not subscribed to any channels - extraordinary long log in to Sling also.  They could not fix, said they'd upgrade to Engineering, goodbye.  Both TV's started working 24 hours later.  Now about a week later, Sunday night again, approximately the same time same issues - Roku totally worthless for Sling.  I can watch Sling on a computer, so it's not Sling.  I can watch Prime TV and other sources on Roku, just not Sling - Roku must be blocking part of their feed somehow.  This is frustrating.  Amazon Fire TV was much better, when it worked.  Those devices (3) wore out in about a year and Amazon would not replace them, so I've experienced both systems are poor performers.  I'm not sure what to try next.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Sling Channel...

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@davesnavely 

Thanks for the update.

We would recommend continuing to work with Sling support as they would best be able to assist you. If other channels are working correctly, and you only experience this issue on the Sling channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://help.sling.com/

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Inflaymes
Level 8

Re: Sling Channel...

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It's because Sling doesn't buffer like the other services do. You need a certain mbps to even run Sling. My roku tv works flawlessly on Sling in the basement... But my older roku device won't stream very well, if at all in my old tv in the bedroom right next to the WiFi router... But Netflix and others work fine. It's a buffer issue with Sling, I'm sure of it. Netflix pre buffers everything they stream... Sling does not.

trickrun
Level 7

Re: Sling Channel...

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I agree with the buffer possibility. Any distance at all from router, even with older stick..newer stick works better, we found in tv next to router.  But, in basement, horrible...sling on any channel they have just screws up in many ways. It will back up 10 minutes or more after a commercial at times. You can't go forward or backward on channels that allow it because it just dies....you wait 2 minutes..try to hit button again and it finally hits the first one...then does second hit...so boom, you are out now. So frustrating because you can't gauge how long any given button hit will take......you wait, you wait.

Also, then, it just freezes and you have to get out back to main roku and go back into sling.

Horrible way they buffer, is my guess, too. No problem with any others...Roku channel is instant with my old stick, no problem at all. Really bad that sling does it so badly.

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