Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Dfmiller
Level 7

Sling - Can’t Run Channel

Just renewed Sling.  When go to channel get Can’t Run Channel.  Have rebooted Roku to clear cache, powered down up, removed readded channel, and verified on most recent firmware.  Sling works fine on Apple TV but not Roku.

Please Help !!!

Thanks !!!

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2 REPLIES 2\
johnbob23
Level 7

Re: Sling - Can’t Run Channel

I have had the same exact experience and I've done the same things with the same unsuccessful results except it runs on Samsung Smart TV and not on Roku.  It has been this way for over a week now!  Help!!

Thanks. 

makaiguy
Community Streaming Expert

Re: Sling - Can’t Run Channel

@johnbob23& @Dfmiller

When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try.

Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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