Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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55trucker
Level 8

Sky News Live tv service & Roku

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Hello there:

Is anyone else experiencing a *internet connection* issue when one tries to view Sky News Live tv?

This what I get whenever I try to use the service.

I can access the prerecorded clips that are offered but I am prevented from connecting to their Live TV service.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Sky News Live tv service & Roku

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@55trucker

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Sky News Live tv service & Roku

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@55trucker

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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_JOHN_
Level 9

Re: Sky News Live tv service & Roku

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That's NOT a solution Danny, that's passing the buck. Why don't you drop them a line, you would have far more clout than us!


@RokuDanny-R wrote:

@55trucker

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny


 

picareno
Level 7

Re: Sky News Live tv service & Roku

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Yes, my problem exactly. After years of streaming Sky News, I now can connect only to there live show. When I try to play any pre recorded videos I get a message saying @There was a problem playing this video” and then suggesting I check my internet connection, which I’ve done and then saying “ if you continue to have problems please contact us.” Who’s “us?”… Sky News or Roku?  BTW, Sky News works fine on my iphone and my Chrome.

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Ello2022
Level 10

Re: Sky News Live tv service & Roku

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@picareno  Contact us is referring to the channel developer. Sky News 

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Riceuten
Level 9

Re: Sky News Live tv service & Roku

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Just checked and in UK at least, my Sky News works with the videos and the live feed. 

The issue is sometimes that either Sky make a change to their app, or Roku make a change to their stick, and it renders one or the other part of the app unavailable. Whose fault is it in this eventuality? 

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Ello2022
Level 10

Re: Sky News Live tv service & Roku

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@Riceuten  When Apple updates iOS and it renders certain apps unusable is that Apples fault? No. It’s up to the app developer to fix the issue. Same here. It’s not up to Roku to fix the issue with Sky News. It’s up to Sky News to fix the bugs with their channel on the Roku platform

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Riceuten
Level 9

Re: Sky News Live tv service & Roku

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It's equally possible that Roku has changed something on its platform that renders the app inoperable. Whether that should be addressed by Roku or the developer is anyone's guess

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Hilandgeo
Level 7

Re: Sky News Live tv service & Roku

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I"m having the same problem, can watch live but not any of the clips.  Started about a week ago.  Looks like clips have been blocked in the U.S.

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DAK239
Level 7

Re: Sky News Live tv service & Roku

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I am having the exact same problem . . . "contact us" but no contact info nor identification of who "us" is - and Sky does not seem to recognize that Roku exists as a means to view their programs.  I have four active Rokus and as of about 2-3 weeks ago, they can all select SkyNews and see the articles, but none of the videos will actually play.

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