Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I'm having the same problem. I can view pre-recorded videos but no live stream. Tried uninstalling reinstalling updating. Get the same error message that says contact customer support if the issue keeps happening. I hope they fix it. But I'm able to watch the live stream on my PC with a browser from their website.
Ditto here too. All other channels connecting fine and pre-recorded sky news, just problem with live broadcast. I did wonder if the Kremlin had been interfering with the live stream to prevent the truth being broadcast !!!!