Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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55trucker
Level 8

Sky News Live TV on Roku not connecting

I'm in Canada, Sky news is part of my Roku lineup, I can access all of the pre recorded clips available but I am being prevented from connecting to their live broadcast *Live TV News*, every time I try to do so an error message * please check your internet connection, if you continue to have problems contact us*...

 

anyone have an idea as to what is getting in the way?

86 REPLIES 86\
RokuKariza-D
Roku Employee
Roku Employee

Re: Sky News Live TV on Roku not connecting

Hello @55trucker

Thanks for the post.

Does the issue only occur within a specific channel or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings System System restart Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
55trucker
Level 8

Re: Sky News Live TV on Roku not connecting

The issue is only related to Sky News,

if you were to install & go into that station you (if you experience the same issue I am) will be able to view the pre recorded videos that there on on hand, but if one selects the *live* news broadcast one cannot connect due to what is displayed as an internet error.

 

 

bwarfel361
Level 7

Re: Sky News Live TV on Roku not connecting

we have the same problem

uselessrouk
Level 7

skynews "problem playing this video" bs

why is sky news not playing on my roku express?

 

checked for updates all fine

restarted still no picture

why is there no contact number to complain about your service?

0 Kudos
uselessrouk
Level 7

Re: skynews "problem playing this video" bs

this roku is junk, **bleep**ing sort it out you useless fking company

0 Kudos
Meadowdrive
Level 8

Re: Sky News Live TV on Roku not connecting

Seems to be an issue more widespread than just my device. Sky is the only channel I’m having issues with as well.  
•uninstalled app

•restarted system 

•reinstalled app

•No luck. 

50retiredinnj
Level 7

Re: Sky News Live TV on Roku not connecting

I am having the same problem.  Have done all the suggestions

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RetDa
Level 7

Re: Sky News Live TV on Roku not connecting

Same problem here. Uninstalled Sky News, restarted, reinstalled. Same error message when trying to view Live TV.

RetDa
Level 7

Re: Sky News Live TV on Roku not connecting

I should add to my last post, it was working fine a few days ago, but not now.