Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Skips to another movie

I’m not sure what to do, I think I’ve done everything possible. But, In the middle of watching a movie, it buffers and then goes to a totally different one from the one I was watching. It’s done this numerous times. I’m frustrated at this point. I’ve updated, rebooted and started my movies over, same thing. What’s wrong with it?#Roku

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Level 17

Re: Skips to another movie

Does this all happen when viewing the same channel (which one)?

You might try removing and reinstalling the channel via this process to see if it fixes the problem:

Have you tried removing and reinstalling the channel?

Remove/reinstall procedure:

1. Highlight channel on home screen.

2. Press * key and choose Remove channel option.

3. IMPORTANT- DON'T SKIP:
From home screen, Settings > System > System restart. This assures no remnant of the old installation remains in the Roku's memory.

4. Reinstall the channel.

5. If channel requires a login, you may need to log in anew.


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