Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Tii
Level 7

Skipping, cc not synced on Roku channel program

Trying to watch a series on the " Roku channel" however the program keeps jumping forward and/or back randomly. If you pause and use the forward or back button on the remote the story board shows the correct place in the script however that does not match the output on the screen. At he same time, with CC turned, on the audio and the CC are not synced. It appears that the CC is way ahead of the actual video on the main screen and more in line with thefoward/reverse story board.

I've tried restarting the video from the beginning and have also tried resetting the Roku by power cycling. Neither attempt has worked.

Anyone else having this issue? 

Any suggestions?

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Skipping, cc not synced on Roku channel program

@Tii

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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