Channel Issues & Questions

[Meadowdrive]

I am unable to login to my Sirius XM account on a second Roku device in my home. I am successfully logged in on one TV, but I get the "Dont recognize username/password" error. I have checked and rechecked the user/pass numerous times without success as well as reinstalled the SXM app. Sirius help says it's on Rokus end since my account works on other devices.
TIA!

[RokuDanny-R · Accepted solution]

Hi,

Thanks for letting us know about the issue that you are experiencing.

After you remove the channel, make sure to restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?

Thanks,
Danny

[Meadowdrive]

Thank you very much for this simple fix! When in doubt, restart.