Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Sirius XM login error

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I am unable to login to my Sirius XM account on a second Roku device in my home. I am successfully logged in on one TV, but I get the "Dont recognize username/password" error. I have checked and rechecked the user/pass numerous times without success as well as reinstalled the SXM app. Sirius help says it's on Rokus end since my account works on other devices.
TIA!
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Roku Employee
Roku Employee

Re: Sirius XM login error

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Hi,

Thanks for letting us know about the issue that you are experiencing.

After you remove the channel, make sure to restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Sirius XM login error

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Hi,

Thanks for letting us know about the issue that you are experiencing.

After you remove the channel, make sure to restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Sirius XM login error

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Thank you very much for this simple fix! When in doubt, restart.

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Level 7

Re: Sirius XM login error

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Also had this same issue.  Tried the advice given and it did NOT work.  Very frustrating!!!  Any help?

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Level 7

Re: Sirius XM login error

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I also continue to have to login error after restarting my roku stick+. 

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Level 7

Re: Sirius XM login error

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This does not work. I've successfully reset my password but Roku does not recognize it. I've tried removing the app an restarting; that does not work either. I'm sick and tired of re-inputting my logon and password as the interface is super tedious. Now what?

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Roku Employee
Roku Employee

Re: Sirius XM login error

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@Heavendance @amagallanez @riff 

For more information about that channel's authentication and functionality, you'll want to contact Sirius XM support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Sirius XM support here: https://m.siriusxm.com/helpandsupport

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Sirius XM login error

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I solved this issue by setting up my online streaming login/password on the SiriusXM website, again.  I had already done this, and had been streaming online for months...but just went through the sign-up process again, and used the same username and password I had used previously. Doesn't make sense, but it worked. Immediately after doing this, the Roku channel login was successful, and streaming began functioning correctly.

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