Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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SkiForward
Level 7

Sirius XM content is blocked on ROKU devices

Hi - I've an active SiriusXM account with a plan that distributes content to my car, smartphone, and two ROKU devices attached to two not-so-smart TVs.  My repro steps are the Sirius XM version 2.2 build 2 does not load the content when clicked and once the app is removed, reinstalled, and correct login credentials are entered, the app quickly displays loading then the login screen with my masked credentials.  All other ROKU channels work. I've been bounced around like a ping pong and don't know what to do. Please advise. Thanks!!

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StreamerUser
Level 20

Re: Sirius XM content is blocked on ROKU devices


@SkiForward wrote:

Hi - I've an active SiriusXM account with a plan that distributes content to my car, smartphone, and two ROKU devices attached to two not-so-smart TVs.  My repro steps are the Sirius XM version 2.2 build 2 does not load the content when clicked and once the app is removed, reinstalled, and correct login credentials are entered, the app quickly displays loading then the login screen with my masked credentials.  All other ROKU channels work. I've been bounced around like a ping pong and don't know what to do. Please advise. Thanks!!


You didnt mention your Roku model # or firmware version (Settings/System/About) or app version (highlight the app and press Options (*) on the remote).

FYI, the correct procedure to re-install an app on Roku:

1) Remove the SXM app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the SXM app

(If you dont restart after removal, settings/cached data associated with the app are left behind and it wont be a clean re-install)

Otherwise, you'll need to contact SXM (its their app and content):  https://www.siriusxm.com/contact-us

 

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