Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 8

Re: Sirius XM Channel will not load - 'Content Error'

Jump to solution

log-off and back on worked for me... thanks!

Highlighted
Level 7

Re: Sirius XM will not load on Roku Premiere

Jump to solution
Thank you Roku Danny-R. This worked for me after not being able to play any Sirius channels at all. So glad!!
0 Kudos
Highlighted
Level 7

Re: Sirius XM will not load on Roku Premiere

Jump to solution
I even changed internet providers and got new routers. The problem persisted. I believe the problem belongs to Roku.
0 Kudos
Highlighted
Level 7

Re: Sirius XM Channel will not load - 'Content Error'

Jump to solution

I signed out and tried to sign back in and it would not recognize the same password I use on the ios app.

I had to change my password to sign back in and now it works.

I think the Roku app is not recognizing certain special characters in the password.

0 Kudos
Highlighted
Level 8

Re: Sirius XM will not load - 'Content Error'

Jump to solution
Same here...it’s been at least two months now with this problem. So disappointed that there’s still not any resolution.
0 Kudos
Highlighted
Level 7

Re: Sirius XM Channel will not load - 'Content Error' Switch profile, Logout? yes, Log in... Fixed

Jump to solution

for me that fixed it.

0 Kudos
Highlighted
Level 7

Re: Sirius XM will not load - 'Content Error'

Jump to solution

Hi,

I have been seeing this error as well

 "Playback error Content not currently available"

It's been this way for two weeks now

Mike

0 Kudos
Highlighted
Level 7

Re: Sirius XM will not load - 'Content Error'

Jump to solution

The logout and back in worked!!! Thanks so much

Mike

Highlighted
Level 7

Re: Sirius XM will not load - 'Content Error'

Jump to solution

Still ongoing

0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: Sirius XM will not load - 'Content Error'

Jump to solution

@Visiter555 

Thanks for the note.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue is still unresolved, we would recommend reaching out to Sirius XM support directly for further assistance. All content and content delivery inside channels are handled directly by the channel provider themselves. If you aren't experiencing this same issue and error message in other channels, it's very likely that this is channel-specific issue that the channel provider will need to address. 

You can reach them here: https://www.siriusxm.com/contactus

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos